Recruitment

TermxCash is an Indonesia company that provides simple bitcoin products for the global mainstream market. TermxCash’s flagship product – the StableCoin mockup – is our solution to make StableCoin easy for everyone. It offers a simple and elegant user experience that allows new crypto users to break through the adoption bottleneck.

We believe that global mainstream adoption of cryptocurrency requires an easy, safe and reliable way for people to use and manage their own crypto. Our fundamental design requirement for every TermxCash product is to make it the best of class in ease-of-use.

CUSTOMER SERVICE

Chief Customer Service (Jakarta, Indonesia)

Job Description and Responsibilities

  • Trouble shooting and resolving customer issues across multiple channels.
  • Provide technical support to customers regarding software issues.
  • Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.

Qualifications and Skills

  • 1+ years of experience in a front-line customer support role with a Bachelor’s degree.
  • Bilingual in Chinese and English.
  • Excellent problem-solving skills.
  • Excellent written and verbal communication skills.
  • Excellent empathy, active listening, and resiliency skills.
  • Strong attention to detail and time management skills.
  • Crypto knowledge is a plus.
Apply

MARKETING

Overseas Market Manager (Jakarta, Indonesia)

Job Description and Responsibilities

  • Responsible for the operation, maintenance, and user growth of overseas social platforms such as Twitter, Telegram, and Medium.
  • Responsible for the international operation and promotion of the company; formulate growth strategies and activities.
  • Responsible for the company’s overseas network of KOL, ambassadors, strategic partners, etc.
  • Depending on the company’s needs, be responsible for the planning and writing of publicity content in English or to translate said content between Chinese and English.
  • Establish an international social media presence and community for the company.

Qualifications and Skills

  • Excellent English speaking, reading and writing skills.
  • More than 2 years of overseas experience working in blockchain project.
  • Operations experience with Telegram, Twitter, Medium and other social media channels is a bonus.
  • Familiar with international methods, thinking and be able to set strategic priorities.
  • Advanced understanding of the blockchain market and be able to recognize its flash-points in order to better plan promotional activities. Be able to plan and execute these activities independently.
  • Have good communication and execution skills, have a strong sense of responsibility, and have a proactive methodology.
  • Bonus points if you are a native speaker in English or a current/former long-term resident of an English speaking country.
Apply

PRODUCT

Product Director (Jakarta, Indonesia)

Job Description and Responsibilities
  • Oversee the design, maintenance, continued development of website, and desktop applications.
  • Conduct regular performance analysis and adjust the direction of the product is required.
  • Coordinate with multiple different departments, especially designers and developers, in order to drive product goals.
Qualifications and Skills
  • Minimum education level of Bachelor’s Degree.
  • At least 5 years of work experience in a Tech company.
  • Capable of logical decision making and strong results-oriented work ethic.
  • Good communication ability and cooperative skills.
  • Work experience at a well established Tech company is a plus.
Apply

SALES

Overseas Sales (Jakarta, Indonesia)

Job Description and Responsibilities

  • Growing and expanding the company’s business within the relative overseas countries and areas.
  • Responsible for the implementation of regional sales strategies in different countries and increasing market share.
  • Generating sales leads that turn into potential customers.
  • Expand the dealer market in different countries.

Qualifications and skills

  • Excellent English communication skills.
  • Work experience in digital currency and financial industry.
  • Customer resources, experience in successful sales projects will be considered a strong advantage.
  • Strong market sensitivity and communication skills, excellent customer management capabilities.
  • Strong customer service and presentation skills and negotiation skills.
  • With good character, positive attitude, good team- working spirit and strong execution.
Apply
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